Our warranty is valid for 14 days from the date of signature. If your purchase arrives after 14 days, we unfortunately cannot offer you a refund or exchange.
Rabbitsy guarantees the buyer complete satisfaction with products purchased from Rabbitsy.
If you wish to return a product, it is the buyer's responsibility to send it back to us.
If you receive a damaged or defective product.
- Please take photos of the damaged product showing the problem.
- Send an email to "support@tuomi.store".
* Do not send an email for further instructions.
If you have received a product and wish to return or exchange it, please send an email to
- Send an email to "support@tuomi.store".
* Further instructions will be sent to you by email.
- We will refund the entire product and pay sales tax.

- Please note that products must arrive in their original packaging and must be returned in the original condition in which they were received. We reserve the right to refuse the return of unused goods.

If you have not received your refund, please check your bank account first.

Then contact your credit card issuer, as it may take some time for us to officially issue you a refund.

- Then contact your bank. In the event of an overdraft, it usually takes some time for them to be recovered.

- If you have gone through all these steps and still have not received your refund, please contact us at "support@tuomi.store".
In some cases, only partial refunds will be issued (if applicable).

- Any product that is not in its original condition, parts are damaged or missing for reasons beyond our control.

Sale/Promotional Items (if applicable)
Refunds are only possible on regular prices, not on sale and promotional prices.

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Orders can only be canceled within 48 hours of purchase. If more than 48 hours have passed, we will not be able to cancel the order.